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Channel: customer retention – Bradford Management Thinking Blog
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How do you measure the long term success of an MD?

This post also appears as a guest article on the Chartered Management Institute’s blog. I was recently asked by a potential client to provide some recommendations for the performance measurement by...

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Five winning tips to keep your customers in a recession

Chrissie Rucker, founder of the White Company, this month told the Financial Times “It only takes a couple of bad experiences, of being disappointed in the quality of products, for you to lose your...

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